Refund Policy

At The Tool Box Co., we strive to provide high-quality tools and equipment to meet your needs. We take pride in the products we offer and our commitment to customer satisfaction. However, we understand that sometimes issues may arise. Please read our refund policy carefully to understand the conditions under which we offer refunds.

1. No Refunds for Non-Damaged Products

We do not provide refunds for products that are not damaged. All sales are final unless the product is received in a damaged condition.

2. Damaged Product Refund Policy

If you receive a product that is damaged, you may be eligible for a refund under the following conditions:

a. Proof of Damage: You must provide clear video evidence showing the unboxing of the product and the damage present. The video must start before the package is opened and continue until the damage is clearly visible.

b. Time Frame: The video proof must be submitted within 48 hours of receiving the product.

c. Contact Us: To initiate a refund, please contact our customer service team at [insert contact information] with your order number, a description of the damage, and the video proof attached.

3. Refund Process

Once we receive your claim and video proof, our team will review the evidence. If your claim is approved, we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment.

4. Exceptions

The following situations do not qualify for a refund:

  • Minor cosmetic damages or dents that do not affect the functionality of the product.
  • Damages caused by misuse, abuse, or improper handling after delivery.
  • Products opened without video proof of the unboxing process.

5. Contact Us

If you have any questions or concerns about our refund policy, please feel free to contact our customer service team at +91 94870 23089. We are here to help and ensure your satisfaction with The Tool Box Co.

Thank you for your understanding and cooperation.